FAQs

Who is ONG Designs?

We are a family-owned, start-up e-commerce business, based in Wisconsin.  You can read more of our story in the About Us section.

Does ONG Designs have a brick-and-mortar location I can visit?

ONG Designs does not have any brick-and-mortar locations at this time. 

What are your customer service hours?

The ONG Designs online store is available for shopping 24/7.  You can also contact us anytime by email at ONGDesignsCompany@gmail.com.  Our team aims to reply to all emails within one business day. 

How should I wash my ONG Designs apparel?

To get the longest life from your ONG Designs apparel, please follow these care instructions: Turn garment inside out.  Machine wash cold with like colors.  Do not bleach.  Hang to dry.  Do not tumble dry.  Do not iron print.  Do not dry clean.

How do I know what size apparel to buy?

See our full Size Chart.

Help!  My shipping address is wrong!

Email us as soon as possible at ONGDesignsCompany@gmail.com.  If your order hasn’t shipped, we may be able to update the address.  If your order already has shipped, you will need to contact the carrier directly to give the carrier the correct address.

How long will it take my order to arrive?

All ONG Designs items are print on demand.  Allow 1 to 2 business days processing time before your order ships.  Processing times are only estimates, and order processing times apply to both standard and expedited shipping.  Actual processing and delivery times may vary due to weather, service delays, holidays, etc.  Although we would like to ensure your order is delivered on time, due to the fact that we use outside delivery companies, we cannot guarantee delivery times, or be held responsible for conditions beyond our control.  See our complete Shipping Policy for more information.

Do you offer local pick-up?

ONG Designs does not have a local pick-up option.

Do you offer free shipping?

ONG Designs offers free standard shipping on qualifying orders over $74. See our complete Shipping Policy for more information.

Do you ship internationally?

ONG Designs only ships to the domestic U.S. at this time.

Tracking says my order arrived, but I don’t have it.  What should I do?

Please contact the carrier directly.

How can I cancel an order?

You can cancel an order only if it has yet to start the print process.  To inquire, please locate your order number and email ONGDesignsCompany@gmail.com.

How can I return an item?

ALL SALES ARE FINAL.  We do not offer returns and exchanges due to the customized and limited nature of our products.  Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.  Find out more by reading our Refund Policy.

How do I subscribe to ONG Designs email list?

Simply scroll down to the bottom of this page (or any page) to sign up for the ONG Designs email list.  You also have the option to sign up for the ONG Designs email list during checkout.